INSAIT JOY Smart Football

General

What are the drills included in the INSAIT JOY app?

Toe taps, hat dance, tic-toc, roll taps, pull inside push, pull lace push, inside foot push, full instep push, juggle, pull a vee 1 and 2, back side chop, back vee, and more to come in the future!

All drills are designed with the aim to improve your ball control and build up your footwork speed and accuracy, in order to form a good connection with the ball and outstand yourself from others!

What does INSAIT JOY Smart Football measure

INSAIT JOY measures your results in real-time with live feedback on your fluency, frequency, and drops in juggling. Each session is rated from 1 star to 3 stars based on your performance and awards you EXP Points accordingly to grow your in-app levels and more!

What device do I need?

Simply the INSAIT JOY Smart Football, the wireless charger and INSAIT JOY app, you’ll have everything you need to take your game to the next level. No need to cast on TV, nor set up your mobile phone cameras to track the ball. The embedded sensors will track and communicate with the app automatically.

How do I request data removal?

Please contact us for data removal requests via support@gengee.com.

How old do you have to be to use the app?

Based on current data protection legislation, if you’re under the age of 16 you will need your parent or guardians’ permission to download and use the app. If you’re under the age of 13, most data protection laws don’t allow you to use our app regardless of parental consent. If you have any questions or concerns about this, please contact us directly.

Getting Started

How to download INSAIT JOY app?

INSAIT JOY app is available on the Apple App store and Google Play store.

Do I need to pay subscription fee for the INSAIT JOY app?

No. The INSAIT JOY app is available to you free of charge.

Where can I find the user manuals?

The user manual is available in the INSAIT JOY app in Me – Quick Guide.

Alternatively, you can also find it here.

Do I need to keep INSAIT JOY connected to the phone during the drills?

Yes. INSAIT JOY Smart Football works when connected in real-time to your phone via Bluetooth. Make sure Bluetooth in your mobile phone is on and the ball is within 5 metres from your phone.

Troubleshooting

How do I report an issue?

To report an issue please submit a ticket by emailing to support@gengee.com, and enter in your details of the issue. We will respond to your query as soon as possible.

While reporting an issue, it is highly recommended to provide us with the following information and detailed descriptions, in order to speed up the process:

  1. Model of your mobile phone (e.g. iPhone 11 Pro);
  2. OS version of your mobile phone (e.g. Android 14.1.1);
  3. Version of the INSAIT JOY app (e.g. v4.3.2);
  4. Screenshot or video recording of the issue;
  5. Picture or video describing the light status, if the problem is related to the wireless recharging base.

My smart football won't connect. How do I fix this?

Firstly, we recommend you try these steps:  

  1. Ensure your Bluetooth is enabled on your phone
  2. Ensure your smart football is fully charged
  3. Wake up your smart ball by bouncing it a few times on the ground
  4. Proceed to connect to your smart football in INSAIT JOY app

If the above steps didn’t work, please contact customer support. 

I don't get a verification email.

Here are some things to check:

  1. Check your inbox and spam folders as soon as you try to register;
  2. If using a Gmail email address, check the Promotions and Spam;
  3. If you are using a company/work email address, the company's IT policies may block the verification email;
  4. If you have requested more than one link, you must use the most recent link.

If these checks and steps do not resolve the issue, please get in touch and we will escalate this to our Support Team: support@gengee.com.

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