Shipping policy

Free Shipping

Currently we offer free shipping to the following countries and regions:

  • Asia: Cyprus, Georgia, Hong Kong SAR, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Vietnam.
  • Europe: Albania, Andorra, Denmark, Estonia, Finland, France, Hungary, Latvia, Liechtenstein, Lithuania, Moldova, Monaco, Montenegro, North Macedonia, Poland, Portugal, Slovakia, Slovenia.

For customers located in the following countries and regions, your order will be subject to a shipping charge which will be calculated upon check-out.

  • Asia: Bahrain, Indonesia, Israel, Jordan, Kuwait, Oman, Qatar, United Arab Emirates
  • Europe: Belgium, Bosnia & Herzegovina, Czechia, Greece, Ireland, Isle of Man, Italy, Luxemburg, Netherlands, Norway, Serbia, Spain, Sweden, United Kingdom
  • Oceania: Australia, New Zealand

For customers located in the United States of America and Canada, please place your orders from the following distributors:

For customers located in Austria, Belarus, Bulgaria, Croatia, Germany, Kazakhstan, Malta, Romania, Russia and Switzerland, we kindly ask you to order from our exclusive distributors:

For customers in Saudi Arabia, please contact our exclusive distributor Scientific and Medical Equipment House Company for more information.

We will constantly expand our delivery coverage later on with the ultimate aim to offer global free delivery to our customers. So even if you are not yet among one of them, please stay tuned!

 

Delivery Time

Our typical delivery times are as follows:

  • UK and Europe: expect 10-15 working days;
  • Japan, South Korea and South-east Asia: expect 5-7 working days;
  • Middle-east: expect 9-12 working days.

Rest of the world: please get in touch with sales team via info@gengee.com for more information.

Please note that these are estimations only and does not include any possible delays with customs. If you don’t receive your parcel or have any questions please submit your query to info@gengee.com and we will be in touch.

 

Customs and Duties

Customs/Tax duty may be applied to the order so please check with your local shipping courier/country for more details about any import taxes/customs fees.

 

Track Your Delivery

Usually we will email you with a tracking number for your order 2-3 business after your order placement.

In some cases, your order will be shipped by airfreight first to your country (or a nearby location) and then deliver by courier services. In such cases, you may not be able to track your order delivery status during the airfreight transit period, until your parcel arrives and is being handed over to the corresponding courier service provider. 

If you need any assistance, please do not hesitate to contact us by email to support@gengee.com.

 

Updated: May 2026