Limited Warranty

When you purchase INSAIT JOY hardware products, you will receive coverage from the INSAIT JOY Product Limited Warranty (“Limited Warranty”). INSAIT JOY hardware products are warranted against defects in material and workmanship for a period of 1 (one) year from the date of original retail purchase (“Warranty Period”) under normal use and service in accordance with the corresponding product user guide. Within this Warranty Period, we will repair or replace any components that fail in normal use.

Specifically, our Limited Warranty only applies to electronic components of the INSAIT JOY products, including:

• Embedded sensors and recharging modules of INSAIT JOY Smart Football and INSAIT JOY Smart Basketball;
• Wireless recharging base for INSAIT JOY Smart Football and INSAIT JOY Smart Basketball;
• Trackers for INSAIT JOY Smart Shin Guards.

Our Limited Warranty does not cover damage caused by accidents or unauthorised modifications. Our Limited Warranty does not apply to:

• Cosmetic damage, such as scratches, nicks and to plastic surfaces or ball surfaces and all other externally exposed parts that are due to normal wear and tear of equipment and normal customer use;
• Consumable parts, such as the charging cable, the ball and shin guards, unless product damage has occurred due to a defect in materials or workmanship;
• Defects or damage caused by accident, abuse or misuse howsoever caused, water, flood, fire, or other acts of nature or external causes;
• Defects or damage caused by service performed by anyone who is not an authorised service provider of Gengee, unauthorised disassembly, repair, alteration or modifications being carried out;
• Defects or damage to a product that has been connected to data cables that are not supplied by Gengee or the use of wrong voltage;
• Defects or damages due to the equipment being used other than in a normal and customary manner;
• Any garments.

Gengee does not warrant, represent or undertake that it will be able to repair or replace any product under this warranty without risk to and/or loss of information and/or data stored on the product.  In no event shall Gengee be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Gengee’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.

How to Get a Warranty Service

If a defect arises during the Warranty Period, please email us via info@gengee.com with a valid proof of purchase to verify eligibility. Please include your order number in the subject line of your email. We will be in touch with you as soon as possible for follow-up actions, which may include requesting further information from you if necessary.

If we determine that your product is eligible for repair or replacement under our Limited Warranty, we will send you further instructions on how and where to return your items, or replace your items on agreements with our customer support. Such repairs or replacement will be made at no charge to you. We will pay for shipping from and to your location if instructions regarding the method of packaging and shipping the item are followed and when agreed by our customer support.

Service options, parts availability and response times will vary according to country.

Please note that the aforementioned warranty policy only applies to orders purchased directly from Gengee. The warranty policy may be different if the order is purchased from one of our authorised distributors. In such cases, please get in touch with the distributor directly for further information. Contact details of the distributor can also be found on the product package.

For any further information, please reach out to us via email to info@gengee.com and a member of our team will assist you with your query.

 

Last updated: 18 May 2023