Japan, South Korea and South-east Asia: expect 5-7 working days;
Middle-east: expect 9-12 working days.
Rest of the world: please get in touch with sales team via info@gengee.com for more information.
Please note that these are estimations only and does not include any possible delays with customs. If you don’t receive your parcel or have any questions please submit your query to info@gengee.com and we will be in touch.
Where do you deliver to?
Currently we offer free delivery to the following countries and regions:
Africa: Egypt, Morocco, South Africa.
Asia: Bahrain, Cyprus, Georgia, Hong Kong SAR, Indonesia, Japan, Jordan, Kuwait, Macao SAR, Malaysia, Oman, Philippines, Qatar, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam.
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
North America: Canada, Mexico, United States.
Oceania: Australia, New Zealand.
We will constantly expand our delivery coverage later on with the aim to offer global free delivery to our customers. So even if you are not yet among one of them, please stay tuned!
I'm from Bulgaria/Romania/Saudi Arabia and they are not listed. Where can I place my order?
For customers from Bulgaria or Romania, we kindly ask you to order from our exclusive distributors:
Do you have distributors or resellers in my country?
We encourage you to order from our authorised distributors or resellers for faster fulfillment services, local customer support and other unique benefits!
For more information about ordering from our distributors, please visit Distributors page.
How do I track my order?
Usually we will email you with a tracking number for your order 2-3 business after your order placement.
In some cases, your order will be shipped by airfreight first to your country (or a nearby location) and then deliver by express services. In such cases, you may not be able to track your order delivery status until your parcel is being handed over to the express service provider. If you need any assistance, please do not hesitate to contact us by email to support@gengee.com.
When will I receive my order confirmation?
You will receive an order confirmation to your email address a few minutes after you place your order. Please note that if you do not receive an email, please check your junk or spam mail.
Does customs/tax duty apply to my order?
Customs/Tax duty may be applied to the order so please check with your local shipping courier/country for more details about any import taxes/customs fees.
What comes with my order?
INSAIT JOY Smart Shin Guards: smart shin guards, trackers, USB charging cables.
INSAIT JOY Smart Football: smart football, wireless charging base, USB charging cables.
I need an invoice for my purchase.
If you wish to obtain a copy of invoice for your purchase, please get in touch with us via info@gengee.com. Please include your order number in the subject line of your email.
If you wish to have a Company Name or Company Billing Address on the invoice, please include these details within your email. We will then be able to process your request and email the invoice to you for your records.
Return and Warranty
What is the warranty policy and how long will my warranty last?
